Privacy Policy

01 Who We Are

BM Fix is a certified mobile phone and laptop repair service operating in Dubai, UAE. We provide doorstep and in-workshop device repair solutions, including screen replacement, battery replacement, water damage recovery, charging port repair, camera repair, speaker and microphone repair, back glass replacement, and laptop servicing.

This Privacy Policy explains how we collect, use, and protect personal information when you use our services, visit our website, or contact us via phone or WhatsApp.

02 Information We Collect

When you contact us or book a repair, we may collect the following information:

• Your full name
• Phone number and WhatsApp contact
• Email address (if provided)
• Home or office address for doorstep service delivery
• Device details (make, model, issue description)
• IP address and browser user agent string (for website visitors)

03 How We Use Your Information

We use the information we collect solely to provide and improve our repair services. Specifically, we use your data to:

• Confirm and schedule your repair appointment
• Dispatch a technician to your location
• Provide repair updates and follow-up communication
• Issue receipts and warranty documentation
• Respond to enquiries and customer support requests
• Improve our service quality and customer experience

We do not use your personal data for unsolicited marketing without your explicit consent.

04 Cookies

If you leave a comment or enquiry on our site, you may opt-in to saving your name, email address, and details in cookies for your convenience, so you do not have to fill in your details again on a future visit. These cookies will last for one year.

We may set temporary cookies to determine if your browser accepts cookies. These cookies contain no personal data and are discarded when you close your browser. We do not use tracking or advertising cookies.

05 Media & Uploaded Images

If you upload images of your device to help us diagnose the issue, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

06 Embedded Content from Other Websites

Pages on this site may include embedded content such as videos, images, or maps. Embedded content from other websites behaves in the exact same way as if you visited the other website directly. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.

07 Who We Share Your Data With

We do not sell, rent, or trade your personal information to third parties. Your data may be shared only in the following limited circumstances:

• With our technicians — solely to fulfil your repair booking
• With payment processors — if an online transaction is made
• With legal authorities — if required by UAE law or a valid legal request

All parties handling your data are bound by confidentiality obligations.

08 How Long We Retain Your Data

We retain your personal data for as long as necessary to provide repair services and maintain warranty records. Repair records are kept for a minimum of one year to support our Lifetime Screen Warranty and any follow-up service claims.

If you request deletion of your data, we will remove it from our active systems within 30 days, except where we are legally required to retain it for administrative, legal, or tax purposes.

09 Your Rights Over Your Data

You have the following rights regarding your personal data:

• Access — Request a copy of the personal data we hold about you
• Correction — Ask us to correct any inaccurate or incomplete data
• Deletion — Request erasure of your personal data, subject to legal obligations
• Objection — Object to the processing of your data for certain purposes
• Portability — Receive your data in a structured, machine-readable format

To exercise any of these rights, please contact us via WhatsApp or phone at +971 50 579 8407.

10 Where Your Data Is Sent

Your data is processed and stored within the UAE. We do not transfer personal data to countries outside the UAE unless required by law or expressly agreed to by you. Any automated form submissions or enquiry messages may be checked through automated spam detection services.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or applicable law. Any significant changes will be communicated via our website. The date of the most recent revision is noted at the top of this page.

Your continued use of our services after any changes constitutes your acceptance of the updated policy.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

• Phone / WhatsApp: +971 50 579 8407
• Hours: Monday – Sunday, 9:00 AM – 9:00 PM
• Service Area: All Dubai Areas